Defect Classification
| Defect Classification | Definition |
| Critical | A condition that poses a direct risk of injury, harm, or danger to the life or safety of the end user or people nearby. |
| Major | A defect that negatively affects the product’s marketability, saleability, form, fit, or function. It is likely to cause the end user to return the product for a replacement or refund. |
| Minor | A condition that is undesirable but does not negatively affect the product’s marketability, saleability, form, fit, or function, and is unlikely to cause a return. |